Petjet Refund Policy

DRAFT, PENDING ATTORNEY REVIEW. Not legal advice. Not for publication until reviewed by a California-licensed attorney. Operator: Memici LLC, 12156 Crystal Ridge Way, Los Angeles, CA 91326 ("Petjet", "we", "us"). Brand name "Petjet" is a placeholder pending final brand selection. Last updated: October 15, 2026. Contact: hello@getpetjet.com.

This policy covers the Petjet service fee only. Veterinary, laboratory, USDA APHIS, airline and arrival fees are paid by you directly to those parties and are not collected or refundable by Petjet.

1. Cancellation before work starts

If you cancel within 48 hours of purchase and before we deliver your eligibility review or timeline, you receive a full refund.

2. Cancellation after work starts

After we deliver your eligibility review or timeline, the fee is non-refundable, except that if you cancel more than 14 days before your scheduled travel date we will refund [50%] of the fee for Concierge and Rush tiers. [Business: confirm percentage.]

3. Not eligible after purchase

If our review finds your trip is outside the Service's scope (for example a commercial movement, a banned breed in the destination, or a pet too young to qualify in time), we will tell you and refund the full fee.

4. Travel date changes

You may move your travel date once at no charge if you tell us at least 7 days in advance. Further changes, or changes with less notice, may require a new purchase.

5. Entry guarantee

If your pet is refused entry because of a Petjet Error, as defined in the Terms of Service, we refund the Petjet service fee paid for that trip. This is the only remedy for a Petjet Error. Exclusions in the Terms apply, including inaccurate information from you, airline or carrier decisions, missed appointments or deadlines, veterinarian, APHIS or government errors, and rule changes announced or effective less than 7 days before travel. Submit claims within 30 days of the refused entry with documentation from the authority or carrier.

6. How refunds are paid

Refunds go to the original payment method through Stripe, usually within 5 to 10 business days after approval.

7. Chargebacks

Please contact us first at hello@getpetjet.com. We aim to respond within 2 business days.

8. Contact

Memici LLC, 12156 Crystal Ridge Way, Los Angeles, CA 91326, hello@getpetjet.com.